![]() Simple tools such as company announcements, employee campaigns (targeted content delivery automation) for persona-based content, employee forums, calendars, sign-up events, and discussion boards need to be compiled in one place while being easy to create and maintain.Įmployee Service Center portals are ideally a repository of all the reports and data the organization may have gathered for easier knowledge sharing. Simplifying management of HR Services, such as payroll, tax slips,etc.Įmployee Service Center portals function by giving employees their login credentials to access and edit their personal information, making it secure and easy to refer to such information on demand.Current forms of the Employee Self Service portal have diverse applications, including: The Employee Service Center is accessible only by employees of the organization. Self-service portals, also called Employee Service Centers, allow employees to have easy access to human resources-related information and processes, such as benefits, taxes, salary slips, etc, which might typically require an employee to spend time away from their desk to clarify simple issues.Įmployee Service Centers are also turning out to be enterprise-wide Unified Service Portals or a one-stop-shop that encompasses and consolidates information for employees across various functional departments like HR, IT, and other business processes. ESS portals enable organizations to decentralize HR functions, including Knowledge and Communication-related processes. Having multiple disparate systems with clunky data leads to a drop in satisfaction and higher attrition. Employees expect information to be available at their fingertips. Today, retaining the best talent and improving employee experience have become a priority. Organizations of all sizes across diverse industries are now relying on employee self-service portals to help them streamline and automate a range of internal management processes, thereby significantly increasing Employee Engagement. This can help organizations tap into their core competencies and unlock human potential. If employees are busy looking for information for hours on end, productivity related to their core job gets severely affected.Īutomation that uses tools such as employee self-service (ESS) portals, is a much-needed intervention to enable timely searches for data and is a big part of Digital Transformation. As per a Mckinsey report, on average, employees spend over 9.3 hours per week searching for and collecting information.
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